AI Chatbots
Multi-tenant, RAG-powered support chatbots with isolated knowledge bases, vector memory and a streaming chat UI. 4.7 CSAT across 84k daily conversations.
Year
2024
Category
AI / SaaS
Index
02 / 27
37
tenants
84k
msgs/d
4.7
csat
— Process
How it
came together.
This project was an opportunity to push both creative and technical boundaries. Working closely with stakeholders, I helped shape the vision, architect the solution, and ship a product that landed.
The process involved deep research, iterative design, and rigorous development cycles. Every decision was made with the end user in mind — ensuring the final product wasn't only visually sharp but functional and accessible at the seams.
Outcomes included stronger user engagement, streamlined workflows, and a design system that continues to scale with the product's growth.